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Official Google Play Store Policy

Privacy Policy for KiraTel

Last Updated: November 9, 2026 • Effective Date: November 9, 2026

Welcome to KiraTel ("we", "our", or "us"). We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy explains how our mobile application (com.kiratel.app) and associated web services collect, use, and protect your information.

Summary for Google Play Store Users: KiraTel uses your microphone exclusively to transmit your voice during active VoIP telephone calls. We access your contacts only with your explicit permission to let you dial friends and colleagues directly from within the app. We never sell your personal information or contact book to any third parties.

1. Information We Collect and Android Permissions

To provide Voice over IP (VoIP) calling, virtual phone numbers, and wallet top-up services, KiraTel requests the following permissions and data:

A. Microphone Access (android.permission.RECORD_AUDIO)

KiraTel requires access to your device microphone strictly to capture and transmit real-time audio streams during active outbound and inbound VoIP calls using WebRTC and standard telecom protocols. Audio is not recorded or stored on our servers unless you explicitly activate call recording for your own account.

B. Contacts Information (android.permission.READ_CONTACTS)

With your permission, KiraTel accesses your device address book to display your contact names and phone numbers inside the app dialer. This allows you to quickly dial contacts without manually re-typing numbers. Your contact list is processed locally on your device and is not uploaded, sold, or shared with third-party advertisers.

C. Account & Registration Information

When you create an account, we collect:

  • Your email address and phone number for account authentication and security.
  • Firebase Authentication unique user ID.
  • Prepaid wallet balance and transaction history (top-up amounts, call duration, timestamp, and destination network).

D. Device & Network State

We collect device network state (Wi-Fi, 4G, 5G), audio routing status (Bluetooth headset, speakerphone, earpiece), and basic device identifiers to maintain call connectivity and automatically optimize audio quality across jittery cellular networks.

2. How We Use Your Information

We use the collected data solely for:

  • Routing, connecting, and billing your local and international phone calls.
  • Assigning and maintaining your rented virtual phone numbers (US, UK, and Nigerian DIDs).
  • Displaying caller ID and contact names on incoming and outgoing call screens.
  • Preventing fraudulent telecom traffic, spam, and abuse.
  • Providing customer support and sending critical service updates.

3. Third-Party Service Providers

We partner with reputable infrastructure providers to deliver telephony services:

  • Telephony & Carrier Interconnect: Telnyx and licensed telecom operators for global call termination, DID numbers, and WebRTC signaling.
  • Authentication & Cloud Database: Google Firebase for user authentication, security, and database storage.
  • Payment Processors: Licensed payment gateways (such as Flutterwave and Paystack) to process prepaid wallet top-ups securely. KiraTel does not store your full debit card details on our servers.

4. Data Security & Encryption

All voice audio packets transmitted through KiraTel are encrypted using industry-standard WebRTC protocols, including DTLS (Datagram Transport Layer Security) and SRTP (Secure Real-time Transport Protocol). All communications between the app and our backend servers are secured over TLS 1.3 encryption.

5. Account & Data Deletion (User Rights)

In compliance with Google Play Store policies, you have full control over your personal data:

  • In-App Deletion: You can request account closure directly from the KiraTel Mobile App under Settings > Account > Delete Account.
  • Web Request: You can also request complete deletion of your account, call history, and associated data by emailing us at support@kiratel.com with the subject line "Data Deletion Request". Your data will be permanently purged within 30 days.

6. Children's Privacy

Our services are not directed to individuals under the age of 13 (or 16 in the European Union). We do not knowingly collect personal data from children.

7. Changes to This Privacy Policy

We may periodically update this policy to reflect enhancements in our app features or regulatory requirements. Any updates will be posted on this page with an updated "Last Updated" date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team:

  • Email: support@kiratel.com
  • App: KiraTel (Package: com.kiratel.app)
  • Website: https://kiratel.com